Shipping & Returns
SURFBOARDS: We deliver surfboards within Australia using a domestic courier company. Costs are influenced by the size and weight of the surfboard and your location within Australia. Please contact us for a quote before purchase.
ACCESSORIES AND APPAREL: We deliver accessories and apparel domestically using Australia Post. Orders are dispatched within 2-3 business days and shipping times are estimated at between 1-10 business days depending on your location. Australian Domestic shipping for accessories and apparel is free when you spend over $150. For orders under $150 a flat rate of $10 will be applied.
International shipping costs are influenced by the size and weight of the product and your location. For international deliveries please contact us for a quote before purchase.
All duty & taxes charged by the destination country are at the customers expense. International orders can be tracked through the destination country postal service website using the tracking number provided.
We will happily refund or exchange items. Please see below for details.
If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only.
Return shipping charges are at the customers expense unless item is faulty.
We will not assume responsibility for misdirected, lost or damaged return shipments.
- Refund must be made within 14 days.
- Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
- Items must have tags attached to be returnable.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.
*All sale items are final. No refunds or exchanges on sale item unless faulty or not as described.
*It can take up to 5 business days for the refund to appear on your bank statement.